What is your return policy?
If there is ever a problem with your order, please message us. If you don't like your good, we can offer a full refund or store credit within 30 days of purchase. If any of the glass items break when shipped, we can replace it. Feel free to send us a message + we will respond within 24-48 hrs. We do not accept physical returns of items.
Is your shipping process eco friendly?
We use as many eco friendly materials as possible for shipping! Our shipping packaging includes tissue, paper and cardboard made from recycled materials. Packages may also contain biodegradable packing peanuts made from organic corn and potato starch. We also might select to use a few upcycled materials, such shipping boxes. All packages are sealed with biodegradable tape. We sometimes seasonally will use glitter tissue paper for fun.
What if my package is lost in the mail?
If your package doesn't arrive within 30 days, it probably got lost in the mail. This usually becomes tricky. Please contact us within 40 days to receive a replacement. Depending on the situation, we might ask you to pay for shipping again. You also have the option of receiving a refund for the items you purchased. Any requests past 40 days we can't fulfill.
If the shipping address for your order was entered incorrectly and has been shipped, we cannot replace these packages (so sorry!). Please contact your local post office ASAP with the package tracking number and correct address.
How long does it take to get my order?
All packages are shipped within 1 to 7 business days from purchase date. We ship from New England USA using the United States Postal Service (USPS). After you receive your shipping confirmation via email, it usually takes anywhere from 3 days to a week to receive in the USA, up to 3 weeks internationally. We offer USPS Priority Mail and Express services domestically and internationally if you wish to receive your order sooner. Please read further below to get a general idea on our shipping prices.
Can I get an estimate on shipping prices?
Our shipping prices are based on weight, calculated automatically at checkout. We factor in the product weight as well as the weight of the shipping materials. We ship via USPS worldwide. We currently do not offer overnight or 1 day shipping service.
USPS First Class is available for packages totaling under 14oz in weight. It will cost between $4 to $6 to ship. This a general price if you are looking to gather up one to three small items. :) First Class can take anywhere from 3-10 business days to receive from date of shipment.
Priority Mail 2-3 Day is available for all packages over 14.1oz. Shipping over 14.1oz will be $9.50, over 2lb. $14.50 and increase in a similar increment to this per pound up.
For Canada, we offer the options to ship USPS First Class International and USPS Priority International 6 to 10 days.
First Class International is available for packages totaling under 1.8kg in weight. It will cost around 10 USD for packages up to .22kg, 16 USD up to .45kg, 25 USD up to .9kg, and finally 37 USD up to 1.8kg. This service usually takes up to 2 weeks from shipping date. Prices are subject to change based on USPS shipping rates.
Priority Mail International 6 to 10 days is available for all packages over 2kg. It will cost around 39 USD for 2kg. Then the price generally increases by 3 USD for every .5kg increment.
We ship to over 200 countries! For shipping outside USA and Canada, we offer USPS First Class International and USPS Priority International 6 to 10 days.
First Class International is available for packages totaling under 1.8kg in weight. It will cost 14 USD for packages up to .22kg, 23 USD up to .9kg, 34 USD up to 1.3kg and 51 USD up to 1.38kg. This service usually takes up to 2-3 weeks from shipping date.
Priority Mail International 6 to 10 days is available for packages 2kg to 10kg in weight. Shipping a total package weight of 2kg will be around 47 USD. Then the price generally increases by 5 USD for every .5kg increment. Prices are subject to change based on USPS shipping rates.
If you need to contact us about your order, or have have questions, it is best to email us at love [!at] plantmakeup.com.
Before applying any makeup or skincare products please wash hands. Always use clean brushes, sponges or fingers before applying. If any irritation ever occurs, stop use.
By purchasing of any Plant Makeup products, you free us of any liability.
People with high blood pressure, taking blood-thinning agents, have stomach or liver problems or women who are nursing or pregnant should consult their doctors before using any herbs.
For more information on herbs please refer to the Botanical Safety Index by the American Herbal Products Association. Please educate yourself about herbs before using them. It's really fun and a good idea! All information provided is for educational purposes only. Info given has not been evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any disease.